BEST PAY — BEST COMPANY — BEST TRAINING
Join an established NYC industry leader and earn more!
We are a growing air conditioning & heating company that provided exceptional HVAC services and solutions to clients in New York City in all industries and of all sizes, ranging from large multinational corporations to small businesses. Our large team of experts can help you with all your air conditioning needs. Whether it be simple preventive maintenance, or installing a ductless mini split air conditioner; we are the company.
Due to extreme growth, we are seeking experienced dispatcher / customer service representative / office admin
The following job description consists of the following:
-Answer the phone quickly and professionally using the company incoming call script.
-Be familiar with our company, products, and services so many questions can be answered without consulting others.
-Communicate clearly, precisely, and in a friendly manner
-Take and deliver messages as appropriate. Ensure messages are received and follow up is appropriate.
-Call customers to schedule maintenance appointments.
-Lead and coach assigned co-workers. Provide sufficient knowledge, skills, training, and information to achieve peak performance, continuous improvement, and a positive, productive work environment consistent with company goals and objectives.
-Understand the skills, strengths and weaknesses of the field technicians so as to dispatch field technicians in relation to the job opportunity and ability of the technician.
-Provide all necessary information to field technicians.
-Dispatch only one call at a time
-Debrief each call before dispatching the technician. Update the tally sheet appropriately.
-Create a weekly written report to the Service Manager summarizing interaction with field technicians.
-On a weekly basis review technicians’ strengths with Management.
-Organize On-Call schedule for technicians.
-“Time Stamp” field technicians for dispatch, arrival and completed times in the computer system; verity time cards.
-Contact Customer prior to dispatch to ensure their presence and method of payment via phone or e-mail.
-Perform other duties as assigned.
We are proud to offer:
-Competitive hourly salary — best in the industry
-Excellent on-going training program
We firmly believe that our company is only as good as the people we employ. Join a company that values its employees and rewards them for a job well done!